Operations Manager
Wanted: Part-time, tech-savvy consultant who specializes in online operations management
Overview:
Team Johnson, Inc is seeking an Operations Manager to oversee our tech stack, maintain effective systems and manage quality control on all our products. You’re the right person if you love learning new software, are hungry and curious, and love to be part of a well-oiled machine. We’re looking for someone who loves to own their work and does not need to be micro-managed. And of course – you gotta be a good fit with our international, fully remote team!
This position is open to anyone in the world. You will be working remote as a contractor. You must speak fluent English and be (mostly) available during US business working hours. Team Johnson is based in the US, but we have a fully dispersed team.
You’ve Got to Have:
- At least 3 years of experience working on the operations side of an online business
- A love of technology and operations
- Ability to learn new software and systems quickly
- Strong problem solving skills – a team of over 40 remote consultants will rely on you to help navigate glitches and find solutions
- Expert level processing skills to maintain existing systems, propose new operations, and oversee quality control
- Exceptional communication skills and a collaborative spirit
- Self-motivation with an obsession for efficiency
What You’ll Do:
- Oversee all migrations or new launches for software (i.e. transitioning from one email service provider to another)
- Be the main point of contact for all our tech stack
- Assist Program Directors with new or refined initiatives for their programs that require tech solutions
- Oversee metrics and reporting for all business centers
- Update expense reports when software costs change
- Audit software plans to make sure we’re on the correct option and/or consolidate/delete as needed
- Stay in the loop with the latest software options and pitch possible upgrades/better solutions to CSuite
- Assist customer service, marketing and developer team with operational issues
- Maintain squeaky clean organization inside current software (i.e. regularly audit Zapier to remove/archive old zaps, etc)
- Constantly problem solve and investigate
- Oversee quality control on our brands. This includes testing new connections, trying out initiatives before they launch and double checking systems.
Details:
Independent Consultant contract, working remotely
- $35 – $50 / hour, based on experience
- Availability for frequent meetings during US working hours.
- Unless we are going through a large migration, you can expect to devote between 5-15 hours/week for this contract
- You’ll work inside of: Asana, Slack, Google Suite, Dropbox, Searchie, Chargebee, Braintree, Stripe, PayPal, WordPress, Shopify, Klaviyo, WP Engine, All plug ins (e.g. Elementor, Gravity Forms, etc), ManyChat, Facebook Business Suite, Typeform, Attentive, Patreon
About Us:
Team Johnson, Inc is the parent company of Chalene and Bret Johnson. Team Johnson houses a portfolio of brands in health, lifestyle, and business growth categories. All of our brands target women ages 35 to 60 and are designed to help make their lives easier, happier and healthier. You’ll mainly support our two memberships: InstaClubHub and Phase It. You’ll also support our YouTube/Podcast team. We value people over profits, hate corporate speak, and love laughing and collaborating with each other.
READY TO APPLY?
To apply for this position, please send the following items to hiring@chalenejohnson.com
- An Informal Introduction – Who are you? Where do you live? How do you like to spend your time? Anything we should know about you right away?
- Operations Experience – Give us an overview of your relevant experience. Please be sure to include all the software in our tech stack that you’re already familiar with. You can attach a resume, but we’d like your relevant experience specifically listed in your email.
- Problem Solving – Share an example of how you’ve effectively navigated a technical problem and brought a dynamic solution to the table.
- Why You?– Why are you qualified and excited for this opportunity? How does this contract align with your current goals and abilities?
